Application Support and Back-Office Specialist
Location: Singapore
Contact Person: Pascal Lemann
Primary activities:
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Supporting clients in the daily use of the PM1 software product, including providing first and second level support via phone, email, and via our Jira Service Desk Portal
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Specifying and analysing issues reported by customers
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Determination of solutions in collaboration with the customer and/or internal 2nd/3rd level support
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Supporting back-office operations including daily and monthly reconciliation of client securities transactions as well as the adjustment of identified differences
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Monitoring and support of the automatic transaction, position and master data processing with our software Interfaces to various international custodian banks
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Entering trade transactions on behalf of clients
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Cooperation with multiple internal teams
Required skills:
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Experience with customer support and/or back-office operations
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Training and practical experience in finance or economics
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Ability to process problems analytically
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Good communication skills, ability to work in a team and under pressure
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Committed and well-structured work ethic
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Quality aware and responsible
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Fluent English, spoken and written
What you can expect from Expersoft: :
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Versatile and demanding work with a fast-growing international leader in financial software and services
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Engagement with the latest technologies in the IT field
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Motivated and highly competent local team and global company
